This Privacy Policy explains how the Yoosee operating entity (“Yoosee,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you use the Yoosee mobile and desktop applications, the Yoosee cloud storage and related online services, and Yoosee-branded hardware devices (collectively, the “Services”), available through https://guanwang-mgr.yoosee.com/EYBaduMVIL.php and the Yoosee applications.
We are committed to protecting your privacy and handling your personal information in accordance with applicable data protection laws, including the Personal Information Protection Law of the People’s Republic of China (PIPL), and, where applicable, other regional data protection laws. Please read this Policy carefully. By using the Services, you acknowledge the practices described here.
1. Information We Collect
Depending on how you use the Services, we may collect the following categories of information:
a) Information you provide directly:
· Account information such as your name, email address, phone number, and password.
· Purchase and billing information, such as transaction records and the device(s) you own.
· Communications you send to us, including support requests and feedback.
b) Content from your devices:
· Video clips, images, and audio recorded by your devices.
· Event records and metadata such as motion-detection events, timestamps, and device status.
c) Information collected automatically:
· Device and technical information such as device model, firmware and app version, unique device identifiers, IP address, and language settings.
· Usage and log data describing how you interact with the Services, including diagnostic and crash data.
· Approximate or precise location data, where you enable location-based features and grant the relevant permission.
2. How We Use Your Information
We use personal information for the following purposes:
· to create and manage your account and authenticate you;
· to provide, operate, and maintain the Services, including cloud storage, live viewing, playback, and notifications;
· to process purchases, subscriptions, and renewals;
· to deliver firmware and software updates and improve device security;
· to provide customer support and respond to your requests;
· to analyze and improve the performance, reliability, and features of the Services;
· to detect, prevent, and address fraud, abuse, security incidents, and technical issues; and
· to comply with legal obligations and enforce our terms.
3. Legal Bases for Processing
Where required by applicable law, we process personal information on the following legal bases: your consent; the performance of a contract with you; compliance with a legal obligation; and our legitimate interests in operating and improving the Services, balanced against your rights. Where we rely on consent, you may withdraw it at any time as described in Section 8.
4. Cloud Storage and Your Recorded Content
When you use the cloud storage service, video clips, images, and related data recorded by your devices (“Your Content”) are uploaded to and stored on our cloud infrastructure so that you can access them through the Services. Your Content is associated with your account and is retained according to the retention period of your plan, after which it is automatically deleted.
We use technical and organizational measures designed to protect Your Content in transit and at rest. You are responsible for ensuring you have any consents required by law to record other people, and for using the Services in compliance with applicable surveillance and privacy laws.
5. How We Share Information
We do not sell your personal information. We may share information in the following limited circumstances:
· Service providers: with vendors who process data on our behalf (such as cloud hosting, payment processing, and analytics) under contractual confidentiality and security obligations.
· Within sharing you initiate: with people you choose to share device access or content with.
· Legal and safety: when required by law, legal process, or to protect the rights, safety, and security of users, the public, or Yoosee.
· Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy.
6. International and Cross-Border Transfers
Yoosee operates from the People’s Republic of China, and your information may be stored and processed in China or in other countries where we or our service providers operate. Where we transfer personal information across borders, we take steps required by applicable law to provide an appropriate level of protection, which may include obtaining your separate consent, conducting required assessments, and entering into approved data transfer agreements.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, including providing the Services, complying with legal obligations, resolving disputes, and enforcing our agreements. Recorded content in cloud storage is retained according to your plan’s retention period. When information is no longer needed, we delete or anonymize it.
8. Your Rights and Choices
Subject to applicable law, you may have the right to:
· access the personal information we hold about you and obtain a copy;
· correct inaccurate or incomplete information;
· delete your personal information or close your account;
· restrict or object to certain processing;
· withdraw consent where processing is based on consent; and
· request portability of certain information.
You can manage much of your information directly in the Yoosee application and account settings. To exercise other rights, please contact us through the support channels available at https://guanwang-mgr.yoosee.com/EYBaduMVIL.php. We will respond within the timeframe required by applicable law and may need to verify your identity before acting on a request.
9. Security
We implement technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, and destruction, including encryption in transit, access controls, and security monitoring. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
10. Children’s Privacy
The Services are not directed to children below the age defined by applicable law, and we do not knowingly collect personal information from them without appropriate parental or guardian consent. If you believe a child has provided us personal information without such consent, please contact us and we will take appropriate steps to delete it.
11. Third-Party Services and Links
The Services may integrate with or link to third-party products and services that have their own privacy practices. This Policy does not apply to those third parties, and we are not responsible for their practices. We encourage you to review their privacy policies before using them.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice through the Services or at https://guanwang-mgr.yoosee.com/EYBaduMVIL.php. Your continued use of the Services after the changes take effect indicates your acknowledgment of the updated Policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through the support channels available at https://guanwang-mgr.yoosee.com/EYBaduMVIL.php.